PIP KING · BACKGAMMON

Support

Last updated: April 26, 2026

Need help with Pip King — Backgammon? You're in the right place. Most questions are answered below — if your question isn't covered, email us and we'll respond within 1–2 business days.

Contact Support

Frequently Asked Questions

Account & Sign-in

I lost my account when I switched phones — can you restore it? Yes, if you signed in with Google, Apple, or Facebook. Sign in with the same provider on your new phone and your coins, ELO, friends, and items will be restored. Guest accounts cannot be transferred — they're tied to a single device install.
Sign-in is failing on Android. First, check your internet connection. If Google Sign-In returns an error, make sure your Google account is signed in on the device (Settings → Accounts). For Facebook, sign out and back in to the Facebook app, then retry.
How do I delete my account? In the app: Settings → Account → Delete Account. Or visit https://pipking.web.app/delete-account for the web method.

Coins, diamonds, and purchases

I bought coins but they didn't arrive. Coins are usually credited within 30 seconds. If they don't appear: pull-to-refresh on the home screen, or fully restart the app. If they're still missing after 5 minutes, email us with: (a) the email tied to your account, (b) the coin pack you bought, (c) the receipt from your App Store / Play Store purchase history.
How do I get a refund for an in-app purchase? Refunds are handled by Apple or Google directly, not by us: We can't issue refunds from our end.
How do I cancel my Premium Pass subscription? Cancel from the platform you bought it on: Cancelling stops future renewals; you keep premium until the current period ends.

Gameplay

Why do online matches sometimes feel like I'm playing a bot? When the live player pool is too thin to find a real human within a few seconds (common at off-peak hours and at extreme ELO ratings), the matchmaker pairs you with an AI bot to keep the queue moving. This is documented in our Privacy Policy. Bots use names, flags, and avatars from a curated pool. Coin stakes behave identically in bot and human matches.

Private rooms (rooms you create or join with a code) and live tournaments are always human-only.
I lost connection mid-game. Did I forfeit? No — you have 60 seconds to reconnect. Reopen the app and the home screen will show a "Reconnect Tournament" or "Resume Match" banner. If you can't reconnect in time, the game is recorded as a loss only after the timeout expires.
Someone is cheating / harassing me. Tap the player's avatar in-game and choose Report. Our team reviews every report within 24 hours. Confirmed abuse leads to a ban. Block the player from the same menu to never be matched with them again.

Technical issues

The app crashes when I open it. Try: (1) update to the latest version from the App Store / Play Store, (2) restart your phone, (3) reinstall the app. If you signed in with Google/Apple/Facebook, reinstalling won't lose your progress. Email us with your phone model and OS version if it still crashes.
The app is slow / laggy on my phone. Pip King uses 3D dice rendering and animations that need a moderately recent device (2019+). On older phones, lower the graphics in Settings → Display → "Reduce animations" (when available).
I'm not getting push notifications. Check your device settings: iOS → Settings → Notifications → Pip King → Allow Notifications. Android → Settings → Apps → Pip King → Notifications → All ON. In the app: Settings → Notifications → make sure the toggles are green.

Still need help?

If your question isn't covered above, email us at hezihengel@gmail.com. Please include:

We respond within 1–2 business days, usually faster.

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